We ask you to supply the following information during the ordering process:
- mailing address
- email address
- telephone number
- credit card details
- we may ask for some demographic information for user profiling in aggregate form.
We use this information for the following purposes:
- to send you the product that you have bought.
- to send email or conventional mail to you, after you have purchased a product.
- to text you with details about your order, or to call you (only) if we have a problem with your order.
- to make it easier for you to shop next time you visit.
- to develop, enhance, market, sell or otherwise provide information, products or services.
- to develop and manage Ginger Orange’s business and operations.
- to detect and protect Ginger Orange and other third parties against error, negligence, breach of contract, fraud, theft and other illegal activity, and to audit compliance with Ginger Orange’s policies and contractual obligations.
- to engage in business transactions, including the purchase, sale, lease, merger, amalgamation or any other type of acquisition, disposal, securitization or financing involving Ginger Orange.
- as permitted by, and to comply with, any legal or regulatory requirements or provisions; or
- for any other purpose to which you consent.
Data Collection and Protection
Any personal information you provide to us is maintained on secure servers. We collect information when you register online or update your account, log-in, place an order, communicate online with our customer service representatives, opt-in to receive our emails, shop online, request a catalogue, participate in a sweepstakes, contest, promotion or survey, or join our social networking sites. We may also collect information from you through our catalogues or other marketing material. This information may include, but is not limited to, your contact information (for example, your name, email address, billing and shipping addresses and phone number). If you create an online account, you also have the option of providing your product preferences or interests. There are limited circumstances where we may share some of your data with others and they are as follows:
- You should also be aware that we may disclose specific information about you if required to do so by law, governmental request, process or court order or based on our good faith belief that it is necessary to conform or comply with such law, request or court order or to protect the users of our websites or the public.
- To outside research companies whom we may ask to contact you directly for your opinions on our products and services (in which case we provide them with only the information they need to perform their function).
- We do occasionally make names and addresses (but never email addresses) available to companies whose products we think may interest you, unless you have told us not to. If you do not wish to receive such offers please email us at firstname.lastname@example.org.
Cookies and Web Beacons
Data over the Internet
We use reputable third-party service providers who perform services on our behalf. Sometimes these service providers need information about our customers in order to do their jobs, such as fulfil orders and promotions, maintain and manage our customer database and report on customer behaviour and/or preferences. When Ginger Orange allows these service providers access to your information, we require them to maintain your information in the strictest confidence and we do not permit them to use it in any way other than to help us provide you with better service. We currently use the services of a few carefully selected companies to help manage and optimize our Internet business and communications. These companies help us to measure the effectiveness of our advertising and better understand how visitors use our sites. To do this, cookies are placed on computer browsers and web beacons are placed on our websites on our behalf. The type of information collected in this manner includes pages visited, products viewed and products placed in your shopping cart. By supplementing our records, this information helps us to identify what pages are most attractive to our visitors, which of our products most interest our customers and what kinds of offers our customers like to see. If you would like more information about this practice and to know your choices about not having this information used by our third party service provider, please contact us at: email@example.com You can also read more about online marketing practices and the technologies that support them by visiting the Network Advertising Initiative’s website.
Protection of Your Information
Ginger Orange takes your online security very seriously. To prevent unauthorised access or disclosure, maintain data accuracy and facilitate the appropriate use of information, Ginger Orange uses physical, technological and administrative procedures to protect the personal information that Ginger Orange collects from loss, unauthorised access, modification, disclosure or other misuse. Unfortunately, the transmission of information via the internet is not completely secure or private. You understand that any messages or information you send to the website may be read or intercepted by others. You should also be aware that certain aspects of the website are not confidential and are available for public viewing. For example, other users of the website will be able to view your profile and goals that are publically available. Any submissions that you may post to any publicly available blogs or other publicly available features of the website are not confidential and may be viewed by other users of the website. By making personal information publicly available where the website or Application allow you to do so, you consent to such publication by Ginger Orange or its service providers and agents. Please refer to the Terms & Conditions for additional provisions relating to user submissions that may apply to you.
Protecting Your Security
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. In performing these checks, personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the applicable data protection legislation.
Disclosure of Your Information
Ginger Orange may disclose your personal information to its holding company, subsidiaries or affiliates and to third parties whom Ginger Orange instructs to provide services on Ginger Orange’s behalf, including, but not limited to, support services, website services, delivering promotional materials, contests, sweepstakes and other promotions, and answering customer questions about Ginger Orange’s products and services. Such holding company, subsidiaries, affiliates and third parties may be located worldwide. Ginger Orange will only provide third parties with personal information that they need to deliver the services to Ginger Orange and/or on Ginger Orange’s behalf. In the event that Ginger Orange is involved in a business transaction, including the purchase, sale, lease, merger, amalgamation or any other type of acquisition, disposal, securitisation or financing involving Ginger Orange, your personal information (and any other information Ginger Orange may have collected) may be transferred to another party in connection with such transaction.
Retention of Your Personal Information
The personal information that you provide will be retained by Ginger Orange in accordance with applicable laws. However, Ginger Orange will take reasonable steps to destroy or permanently de-identify personal information it holds if it is no longer needed for Ginger Orange business purposes.
Third Party Sites
Please note that the website may, from time to time, contain links to other third party websites that are not controlled or operated by Ginger Orange. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that Ginger Orange does not accept any responsibility or liability for these policies. Please review these policies before you disclose any personal information when visiting such third party websites.
Ginger Orange recognizes the privacy interests of children and Ginger Orange encourages parents and guardians to take an active role in their children’s online activities and interests. The Website is not intended for use by individuals under the age of 18 without the consent and involvement of a parent or guardian. Ginger Orange does not target its services or the website to individuals under 18. Ginger Orange does not knowingly collect personal information from individuals under the age of 18.
Choice and Opt-Out Preferences
Ginger Orange does not collect your personal information unless you choose to provide it. If, at any time, you prefer not to receive further e-mail communications from Ginger Orange (except in connection with information, products or services that you specifically request), you will have the ability to unsubscribe from such communications by means of a link provided in every broadcast e-mail that is sent to you by Ginger Orange. If, at any time, you prefer not to receive any other form of communication from Ginger Orange, you will have the ability to unsubscribe from such communications by contacting: firstname.lastname@example.org.
Access and Correction
Ginger Orange will take reasonable steps to ensure the personal information it holds is accurate, complete and up to date. Please ensure you check your account regularly to ensure that we hold accurate personal information about you. You have the right to ask what personal information is held by Ginger Orange about you. Upon your written request, subject to certain exceptions, Ginger Orange will inform you of the existence, use and disclosure of your personal information. Additionally, if you have any questions or enquiries relating to our privacy practices or procedures, or if you believe that the personal information that Ginger Orange holds about you is not accurate, complete or up to date you may write to us at email@example.com. If you are able to establish that the information is not accurate, complete or up to date, Ginger Orange will take reasonable steps to correct the information so that it is accurate, complete and up to date.