Privacy Policy

At Ginger Orange we take your privacy seriously. We also want to use this great technology to treat you as real customers in the old fashioned sense of the word. We have drawn up these brief guidelines so that you know your information is secure. However, internet technologies are rapidly evolving so these guidelines are subject to change. By accessing, browsing or otherwise using the Ginger Orange website you confirm that you have read, understood and agree to this Privacy Policy. If you do not agree with any part of this Privacy Policy, you must not use the website or any applications. Ginger Orange is a registered user under the Data Protection Act.

We ask you to supply the following information during the ordering process:

  • name
  • mailing address
  • email address
  • password
  • telephone number
  • credit card details
  • we may ask for some demographic information for user profiling in aggregate form.

We use this information for the following purposes: 

  • to send you the product that you have bought.
  • to send email or conventional mail to you, after you have purchased a product.
  • to text you with details about   your order, or to call you (only) if we have a problem with your order.
  • to make it easier for you to shop next time you visit.
  • to develop, enhance, market, sell or otherwise provide information, products or services.
  • to develop and manage Ginger Orange’s business and operations.
  • to enforce Ginger Orange’s Terms & Conditions, Cookie Policy or comply with this Privacy Policy
  • to detect and protect Ginger Orange and other third parties against error, negligence, breach of contract, fraud, theft and other illegal activity, and to audit compliance with Ginger Orange’s policies and contractual obligations.
  • to engage in business transactions, including the purchase, sale, lease, merger, amalgamation or any other type of acquisition, disposal, securitization or financing involving Ginger Orange.
  • as permitted by, and to comply with, any legal or regulatory requirements or provisions; or
  • for any other purpose to which you consent.

Data Collection and Protection

Any personal information you provide to us is maintained on secure servers. We collect information when you register online or update your account, log-in, place an order, communicate online with our customer service representatives, opt-in to receive our emails, shop online, request a catalogue, participate in a sweepstakes, contest, promotion or survey, or join our social networking sites. We may also collect information from you through our catalogues or other marketing material. This information may include, but is not limited to, your contact information (for example, your name, email address, billing and shipping addresses and phone number). If you create an online account, you also have the option of providing your product preferences or interests. There are limited circumstances where we may share some of your data with others and they are as follows:

  1. With agents (including credit reference agencies, credit card clearing agencies (Barclays Merchant Services in UK), fraud prevention and detection agencies) that we use to process the orders you place with us or who assist us in the service we provide to you. In these instances, we provide them with only the information they need to perform their function. In the unlikely event that our business assets are ever sold to or purchased by another company, Ginger Orange may disclose your personal information to a purchaser that agrees to abide by the terms and conditions of this privacy policy.
  2. You should also be aware that we may disclose specific information about you if required to do so by law, governmental request, process or court order or based on our good faith belief that it is necessary to conform or comply with such law, request or court order or to protect the users of our websites or the public.
  3. To outside research companies whom we may ask to contact you directly for your opinions on our products and services (in which case we provide them with only the information they need to perform their function).
  4. We do occasionally make names and addresses (but never email addresses) available to companies whose products we think may interest you, unless you have told us not to. If you do not wish to receive such offers please email us at hello@mygingerorange.com.

If you have questions about your personal data or our privacy policy, please contact us at hello@mygingerorange.com.

Cookies and Web Beacons

Cookies are small text files that websites send to your computer. A cookie can be thought of as an Internet user’s identification card. They let the website know when the user has returned. This lets the site bring up information relevant to that user, for example your name, past orders, etc. Cookies make the interaction between users and websites faster and easier. Without cookies, it would be very difficult for a website to allow a visitor to fill up a shopping basket or to remember the user’s preferences or registration details for a future visit. The Ginger Orange website uses cookies to allow customers to move from one part of the web site to another and to add items to the shopping basket without having to login repeatedly. We also use cookies to track visitors’ interest in our products. We may use this to understand what most appeals to our customers so we can make our offers as appropriate as possible. Browsing behaviour is also used to create relevant banner advertising with product recommendations that we believe best relate to the items you viewed on our website. These banners are then served across other websites that you may visit, typically news sites, video sites and blogs. This process is called behavioural advertising and although the adverts are individually tailored to each visitor, all cookie data is anonymised and stored temporarily. Additionally, all banners of this type feature an “i” icon that provides more information from each advertising network and instructions on how to opt out. We also use the browsing behavior data to create personal product recommendations on our website, our marketing emails and in our printed catalogue. Cookies are not computer programs, and can’t read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user’s email address etc. They only contain and transfer to the website as much information as the users themselves have disclosed to that website. It is possible to opt out of cookies via your browser’s cookie settings, but if you do this you will not be able to shop from the Ginger Orange website as the functions of the website are dependent on cookies. Please note that cookies are computer specific, so if you log on to any site from a different computer, the cookie settings on that computer will apply. For further information about managing and disabling cookies on your computer see www.allaboutcookies.org/manage-cookies. By using our websites, you consent to our placement of cookies on your computer. You may occasionally get cookies from our business partners or other third parties. We have no access to or control over these cookies. Most internet browsers automatically accept cookies, but if you do not wish to have cookies on your system, you can set your browser preferences to refuse them or to alert you when cookies are being sent. In order to disable cookies, please consult your browser’s “help” section for instructions. Additionally, if you have an Adobe Flash player installed on your computer, your Flash player can be set to reject or delete Flash cookies. If you choose to decline cookies, you may not be able to fully experience the features of our websites. Web beacons are small strings of code that are placed in a web page or in an email message. They are sometimes called “clear GIFs” (Graphics Interchange Format) or “pixel tags”. Web beacons are most often used in conjunction with cookies to track activity on our websites. When you visit a particular web page, web beacons notify us of your visit. Since web beacons are used in combination with cookies, if you disable cookies the web beacons will only detect an anonymous website visit. When used in an email, Web beacons enable us to know whether you have received the email.

Data over the Internet

We use reputable third-party service providers who perform services on our behalf. Sometimes these service providers need information about our customers in order to do their jobs, such as fulfil orders and promotions, maintain and manage our customer database and report on customer behaviour and/or preferences. When Ginger Orange allows these service providers access to your information, we require them to maintain your information in the strictest confidence and we do not permit them to use it in any way other than to help us provide you with better service. We currently use the services of a few carefully selected companies to help manage and optimize our Internet business and communications. These companies help us to measure the effectiveness of our advertising and better understand how visitors use our sites. To do this, cookies are placed on computer browsers and web beacons are placed on our websites on our behalf. The type of information collected in this manner includes pages visited, products viewed and products placed in your shopping cart. By supplementing our records, this information helps us to identify what pages are most attractive to our visitors, which of our products most interest our customers and what kinds of offers our customers like to see. If you would like more information about this practice and to know your choices about not having this information used by our third party service provider, please contact us at: hello@gingerorange.com You can also read more about online marketing practices and the technologies that support them by visiting the Network Advertising Initiative’s website.

Privacy Policy Updates

We may update our privacy policy from time to time. Whenever we make a change, we will post the updated policy at this site and we encourage you to check our policy periodically.

IP Addresses

An IP address is a computer’s numeric address, by which it can be located within a network. Ginger Orange may record your IP address when you visit or use services or features on the Website or Application. Ginger Orange may use your IP address for the purposes noted below, and also to help diagnose problems with Ginger Orange’s server, or to administer the website. Ginger Orange may also use your IP address to identify you when Ginger Orange feels it is necessary to enforce compliance with this Privacy Policy, or the Terms & Conditions, and/or Cookies policy or to protect the website, systems, information, employees, service providers, business partners, users, customers and others.

Protection of Your Information

Ginger Orange takes your online security very seriously. To prevent unauthorised access or disclosure, maintain data accuracy and facilitate the appropriate use of information, Ginger Orange uses physical, technological and administrative procedures to protect the personal information that Ginger Orange collects from loss, unauthorised access, modification, disclosure or other misuse. Unfortunately, the transmission of information via the internet is not completely secure or private. You understand that any messages or information you send to the website may be read or intercepted by others. You should also be aware that certain aspects of the website are not confidential and are available for public viewing. For example, other users of the website will be able to view your profile and goals that are publically available. Any submissions that you may post to any publicly available blogs or other publicly available features of the website are not confidential and may be viewed by other users of the website. By making personal information publicly available where the website or Application allow you to do so, you consent to such publication by Ginger Orange or its service providers and agents. Please refer to the Terms & Conditions for additional provisions relating to user submissions that may apply to you.

Protecting Your Security

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. In performing these checks, personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the applicable data protection legislation.

Disclosure of Your Information

Ginger Orange may disclose your personal information to its holding company, subsidiaries or affiliates and to third parties whom Ginger Orange instructs to provide services on Ginger Orange’s behalf, including, but not limited to, support services, website services, delivering promotional materials, contests, sweepstakes and other promotions, and answering customer questions about Ginger Orange’s products and services. Such holding company, subsidiaries, affiliates and third parties may be located worldwide. Ginger Orange will only provide third parties with personal information that they need to deliver the services to Ginger Orange and/or on Ginger Orange’s behalf. In the event that Ginger Orange is involved in a business transaction, including the purchase, sale, lease, merger, amalgamation or any other type of acquisition, disposal, securitisation or financing involving Ginger Orange, your personal information (and any other information Ginger Orange may have collected) may be transferred to another party in connection with such transaction.

Retention of Your Personal Information

The personal information that you provide will be retained by Ginger Orange in accordance with applicable laws. However, Ginger Orange will take reasonable steps to destroy or permanently de-identify personal information it holds if it is no longer needed for Ginger Orange business purposes.

Third Party Sites

Please note that the website may, from time to time, contain links to other third party websites that are not controlled or operated by Ginger Orange. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that Ginger Orange does not accept any responsibility or liability for these policies. Please review these policies before you disclose any personal information when visiting such third party websites.

Social Networking

If you choose to link your social networking account to our social networking account (such as Facebook), that service may share certain aggregate data about you and your activities. When you choose to share information about your activities with such social networking site, that site may make that information visible to other users in accordance with applicable law, the applicable privacy policy, and your privacy settings. In addition, if you visit the website while logged into a social networking site, then that site may be able to identify you and to associate the technical information provided by your web browser with other information that the social networking site already has about you.

Children’s Policy

Ginger Orange recognizes the privacy interests of children and Ginger Orange encourages parents and guardians to take an active role in their children’s online activities and interests. The Website is not intended for use by individuals under the age of 18 without the consent and involvement of a parent or guardian. Ginger Orange does not target its services or the website to individuals under 18. Ginger Orange does not knowingly collect personal information from individuals under the age of 18.

Choice and Opt-Out Preferences

Ginger Orange does not collect your personal information unless you choose to provide it. If, at any time, you prefer not to receive further e-mail communications from Ginger Orange (except in connection with information, products or services that you specifically request), you will have the ability to unsubscribe from such communications by means of a link provided in every broadcast e-mail that is sent to you by Ginger Orange. If, at any time, you prefer not to receive any other form of communication from Ginger Orange, you will have the ability to unsubscribe from such communications by contacting: hello@mygingerorange.com.

Access and Correction

Ginger Orange will take reasonable steps to ensure the personal information it holds is accurate, complete and up to date. Please ensure you check your account regularly to ensure that we hold accurate personal information about you. You have the right to ask what personal information is held by Ginger Orange about you. Upon your written request, subject to certain exceptions, Ginger Orange will inform you of the existence, use and disclosure of your personal information. Additionally, if you have any questions or enquiries relating to our privacy practices or procedures, or if you believe that the personal information that Ginger Orange holds about you is not accurate, complete or up to date you may write to us at hello@mygingerorange.com. If you are able to establish that the information is not accurate, complete or up to date, Ginger Orange will take reasonable steps to correct the information so that it is accurate, complete and up to date.