COOKIES

Cookies are very small files that websites send to your computer, they are designed to aid web based companies in providing their customers with the best online experience. Cookies make the interaction between users and websites faster and easier. The Ginger Orange website uses cookies to allow customers to move from one part of the web site to another and to add items to the shopping basket without having to login more than once. Cookies do not allow us access to your computer and do not store any details relating to you or your credit cards. They are used by most websites and are designed to improve your experience and journey whilst on that site. Where your actions can be tracked by a cookie this is usually done by giving your session (time spent on one website) an unidentifiable numeric ID.

By using the Ginger Orange website you are agreeing to the use of cookies, our website cannot function properly without them. If you do not wish to accept cookies in connection with your use of this website, you must stop using our site.

Cookies that we use:

  1. Session – this cookie is required to make the core functionality of the website (such as the shopping basket) work. This cookie ensures that any selections you make are carried through your journey. E.G. Any products that you put in your shopping basket stay there until you are ready to check out, or if you select next day delivery it remains selected if you go back and forth between the checkout page and other pages on the website.
  2. CurrentCustomerGinger+Orange1 – once you log in on our website we give you a Customer ID so we can recognise you next time you visit. This cookie enables us to set that customer number and therefore populate your account with your previous orders, you will need this should you wish to check your order status or exchange an item on our website or via our Customer Care team. This cookie also tells us how many times our Postcode look-up service is used (we have to pay a small fee to the people who provide us with this service).
  3. __utma, __utmb, __utmc, __utmz, __utmv – these cookies enable our Google Analytics software to work. This means we can see data like visitor numbers, what pages are visited, order volumes & response to marketing campaigns. We use this data to ensure we are marketing to the correct people, we are also able to analyse and improve the journey our customers make through the website using this data.
  4. ASPSESSIONIDACDCCSQT – websites are hosted on servers, this cookie is launched by our server to make sure both the front-end (the customer facing website) and the back-end (where all the technical changes happen) work in synch with each other. This cookie contains alphanumeric characters unique to your session, and like all other cookies is personally non-identifiable.
  5. RecentlyViewed – we use this cookie to show you what items you have recently viewed, by doing this you can easily find a product that you have just looked at and may want to re-visit.
  6. Session%5Fsrc – this cookie lets us know where the customer came from before landing on our website. From this we can see if you clicked through from one of our emails, clicked on an advert that we have paid for, or found us in a search engine. We can use this information to measure the success of our marketing campaigns.
  7. ChannelSelection – this cookie remembers whether you prefer to shop from our UK website or USA website, next time you visit we’ll remember your preference and send you straight there.
  8. Rich Relevance – Rich Relevance cookies are used to identify products that we think you might be interested in purchasing. The cookie tracks across user sessions and then provides relevant product recommendations throughout your customer journey based on what products you are looking at.
  9. Monetate – Monetate cookies store an anonymous ID with other information regarding the customer’s current session. The cookie has a 10 year expiration set on it. We use this information to create to adapt and improve the online customer experience.
  10. Bazaarvoice – Bazaarvoice uses cookies, web beacons and other technologies to collect information from Consumers on the Bazaarvoice Network. Our technologies may collect the IP address of your computer, the pages you visit within the Bazaarvoice Network, the date and time of your visit, browser type and version and other click-stream data (collectively “Analytics and Tracking Data”). We use the Analytics and Tracking Data to operate the Services, enable the submission of User Generated Content, to enable anonymous analytics and measurement reporting, and to display online advertisements to you and other users.
  11. Mediaplex – Mediaplex may use technology such as click-stream, cookies, web beacons, log files and HTTP protocol elements to collect general data on the performance of our advertising campaigns so we can report aggregated results. This data is collected on an anonymous and non-personally identifiable basis.
  12. Google – we use information collected from cookies and other technologies, like pixel tags, to improve your user experience and the overall quality of our services. For example, to tailor adverts to make sure they are relevant and of interest to you based on non PPI data such as browser type, time of day and website visited. When showing you tailored ads, we will not associate a cookie or anonymous identifier with sensitive categories, such as those based on race, religion, sexual orientation or health.
  13. Turn Inc. – our technology collects information about the website(s) that a browser visits and the advertisements that a browser displays while online. You may encounter our technology when Turn or a Business Partner purchases online advertisements on a website that you visit, an app that you use, etc.; and/or when one of our Business Partners places one of our web beacons on a property that you visit or use. We use the information collected by our technology in order to help make the Turn Ads you see more relevant to you, and for ad delivery and reporting purposes.  By delivering a more relevant ad, Turn is an important participant in the keeping the internet free, dynamic, and vibrant!
  14. Quantcast – cookies help Quantcast to gather non PPI and improve the effectiveness of their advertising. This allows them to deliver relevant online advertising to individual consumers and helps get their ads in front of the people that are most likely to find them interesting. For consumers, we provide ads that are most useful and relevant to their interests.

Cookies are not computer programs, and can’t read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user’s email address etc. They only contain and transfer to the website as much information as the users themselves have disclosed to that website. It is possible to opt out of cookies via your browser’s cookie settings, but if you do this you will not be able to shop from the Ginger Orange website as the functions of the website are dependent on cookies. Please note that cookies are computer specific, so if you log on to any website from a different computer, the cookie settings on that computer will apply.

For further information about managing and disabling cookies on your computer see allaboutcookies.org. By using our websites, you consent to our placement of cookies on your computer. You may occasionally get cookies from our business partners or other third parties. We have no access to or control over these cookies. Most internet browsers automatically accept cookies, but if you do not wish to have cookies on your system, you can set your browser preferences to refuse them or to alert you when cookies are being sent. In order to disable cookies, please consult your browser’s “help” section for instructions. Additionally, if you have an Adobe Flash player installed on your computer, your Flash player can be set to reject or delete Flash cookies. If you choose to decline cookies. Additionally, web beacons are small strings of code that are placed in a web page or in an email message. They are sometimes called “clear GIFs” (Graphics Interchange Format) or “pixel tags”. Web beacons are most often used in conjunction with cookies to track activity on our websites. When you visit a particular web page, web beacons notify us of your visit. Since web beacons are used in combination with cookies, if you disable cookies the web beacons will only detect an anonymous website visit. When used in an email, Web beacons enable us to know whether you have received the email.

 How to Delete and Block Our Cookies

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our site. Turning off or deleting cookies will not prevent device identification and related data collection from occurring.

How to Turn Cookies off When Using Our Website?

Internet browsers allow you to change your cookie settings. These settings are usually found in the ‘options’ or ‘preferences’ menu of your internet browser. In order to understand these settings, the following links may be helpful. Otherwise you should use the ‘Help’ option in your internet browser for more details.

 How to Turn Cookies off When Using a Mobile Device?

Mobile devices allow you to change your cookie settings. These settings are usually found in the ‘options’ ‘settings’ or ‘preferences’ menu of your smart phone. In order to understand these settings, you should use consult your mobile device manufacturer for more details.

Can I Withdraw My Consent?

Once you have given us your consent to the use of cookies, we shall store a cookie on your computer or device to remember this for next time. This will expire periodically. If you wish to withdraw your consent at any time, you will need to delete your cookies using your internet browser settings.

For further information about deleting or blocking cookies, please visit: http://www.aboutcookies.org/.

 What Cookies Do We Use and Why?

The cookies used on our site are categorised as follows:

  • Strictly necessary
  • Performance
  • Functionality
  • Targeting

 Strictly Necessary

“Strictly Necessary” cookies let you move around the website or application and use essential features like secure areas and shopping baskets. Without these cookies, services you have asked for cannot be provided. Please note that these cookies do not gather any information about you that could be used for marketing or remembering where you’ve been on the internet.

We use these Strictly Necessary cookies to:

  • Remember information you have entered on order forms when you navigate to different pages during a web browser session;
  • Remember the goods and services you ordered when you get to the checkout page;
  • Identify you as being logged in to our website;
  • Make sure you connect to the right service on our website when we make any changes to the way the website works; and
  • To route users to specific applications of a service, or specific servers.

Accepting these cookies is a condition of using the website or application, so if you prevent these cookies we can’t guarantee your use of our website, application or how the security on our website or application will perform during your visit.

Performance

“Performance” cookies collect information about how you use our website or application (e.g., which pages you visit, and if you experience any errors). These cookies do not collect any information that could identify you and are only used to help us improve how our website works, understand what interests our users, and measure how effective our advertising is.

We use Performance cookies for:

  • Web Analytics: To provide statistics on how our websites or applications are used;
  • Ad Response Rates: To see how effective our advertisements are, including those pointing to our sites;
  • Affiliate Tracking: To provide feedback to partners that one of our visitors also visited their website. This can include details of any products purchased;
  • Error Management: To help us improve the website or application by measuring any errors that occur; and
  • Testing Designs: To test different designs of our website or application.

Some of these cookies are managed by third parties, and you may refer to the third parties’ own website privacy notifications for further information.

By using our site, you accept the use of “Performance” cookies. Accepting these cookies is a condition of using the website or application, so if you prevent them we cannot guarantee how our site will perform for you.

Functionality

“Functionality” cookies are used to provide services or to remember settings to improve your visit.

We use Functionality cookies to:

  • Remember settings you’ve applied, such as layout, text size, preferences, and colours;
  • Remember if we’ve already asked you if you want to fill in a survey;
  • Show you when you’re logged in to the website.

Some of these cookies are managed by third parties, and you may refer to the third parties’ own website privacy notifications for further information.

Targeting

“Targeting” cookies are linked to services provided by third parties, such as ‘Like’ buttons and ‘Share’ buttons. Third parties provide these services in return for recognising that you have visited our website or using our applications.

We use Targeting cookies to:

  • Link to social networks like Facebook, who may subsequently use information about your visit to target advertising to you on other websites; and
  • Provide advertising agencies with information on your visit so that they can present you with advertisements in which you may be interested.

All of these cookies are managed by third parties, and you may refer to the third parties’ own website privacy notifications for further information.

For example, we use the Bazaarvoice Network Cookie which is a persistent cookie that allows Bazaarvoice to perform analytics necessary to determine how our website is used and what content would be most relevant to our users. More information of the Bazaarvoice Network Cookie please refer to: Bazaarvoice Privacy Policy.

 More Information about Cookies

Analytics

For more information about Google analytic cookies, please see Google’s help pages and privacy policy:

  • Google’s Privacy Policy
  • Google Analytics Help pages

 Information about cookies

Useful information about cookies can be found at:

  • http://www.allaboutcookies.org

Behavioural Advertising

A guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found at:

  • http://www.youronlinechoices.eu
  • aboutads.info     

International Chamber of Commerce United Kingdom

Information on the ICC (UK) UK cookie guide can be found on the ICC website section:

  • http://www.international-chamber.co.uk/our-expertise/digitaleconomy